Reign Connect Network ("Reign Connect," "we," "us") is operated by Reign Connect Entertainment Inc. in Alberta, Canada. This policy explains what personal information we collect, why, who sees it, and your choices. We follow Alberta's Personal Information Protection Act (PIPA) and, where it applies, Canada's PIPEDA.

1. What Reign Connect is

Reign Connect is a paid membership network. Creatives, vendors and hospitality professionals build profiles. Businesses pay to search those profiles, post ads and events, and contact members. Your profile exists so businesses can find you. That is the purpose of most of what we collect.

2. What we collect

When you create an account: your name, email address, username, password (stored in a protected form — we never see it), account type, who referred you (if you tell us), and when you agreed to our Terms of Service and Privacy Policy.

For creative, vendor and hospitality profiles: your two profile photos (a face photo and a full-body photo), your bio, location, specialities and tags, links you add, and anything else you choose to put on your profile.

For business profiles: business name, contact details, description, and the ads and events you post.

When you use the site: messages you send and receive, applications and cover letters, ads and events, reports and blocks, and a record of important account actions (for example, upgrades or account closure).

Business notes: businesses can save creatives and keep private notes, labels and reminders about them and their applications. Only the business that wrote them can see them.

Affiliates: if you joined through an affiliate's link or code, we record that and pay them a share of your membership fees. They see only how many people joined through them and what they've earned — never your name or details. If you're an affiliate, we keep your name, contact details, the legal name and mailing address we need for tax reporting, and a record of the members credited to you, your commissions and your payouts.

Activity counts: when a logged-in member opens an ad, event or profile, we record that it was viewed, by which account and when, and whether they came from our daily email. When a business searches the register, we record which specialities were searched for, without recording who searched, and how many times each creative appeared in the results. We also note each day you use the site.

Payments: handled by Stripe. We never see or store your full card number. We keep your membership status, plan, and a Stripe customer reference.

Mailing list: if you sign up for our mailing list, we keep your email address, what kind of member you said you are (if you chose), the wording you agreed to, when and where you signed up, and when you confirmed. You don't need an account to join the list.

Public forms: if you apply for a show or an internship, or send us an enquiry, through a form on our public pages, we receive what you enter, such as your name, email, phone number and links. These forms are sent to us through Formspree.

3. Who can see your information

This matters most, so here it is plainly:

Your photos are stored privately. They are shown through temporary links that expire, not public web addresses. We do not use member profiles or photos in advertising without your separate written permission.

4. Why we use it

• To run your account and show your profile to the people above
• To process payments and manage your membership
• To send emails about your account: messages, applications, approvals, matched opportunities, payment issues and password resets
• To show members how their ads, events and profiles are performing, as totals only
• To understand how Reign Connect is used, such as which specialities businesses look for, so we can improve it
• To send mailing list emails to people who asked for them
• To keep the network safe: reviewing reports, removing accounts that break our rules, and preventing fraud
• To meet legal and tax obligations

We do not sell your personal information.

5. Emails

Account emails (password resets, payment notices) are always sent. Notification emails (new messages, matched opportunities) can be turned off in your notification settings or with the unsubscribe link in any email.

Our mailing list is separate. We only add you after you confirm by clicking a link we email you. Every mailing list email has an unsubscribe link. Leaving the mailing list does not affect your account emails, and closing your account does not remove you from the mailing list — unsubscribe for that.

We send commercial email only in line with Canada's anti-spam law (CASL).

6. Service providers and where data is stored

We use trusted providers to run the site. They may only use your information to provide their service to us:

• Supabase — database, login and photo storage (United States — Oregon)
• Stripe — payments
• Resend — email delivery and our mailing list
• Hostinger — website hosting
• Formspree — the application and enquiry forms on our public pages

Some of these providers store or process data outside Canada, including in the United States. While there, it may be accessible to authorities under that country's laws. You can ask our privacy contact about this at any time.

7. Cookies and browser storage

We use your browser's storage only to:

• keep you logged in
• remember your light or dark setting
• remember the plan you picked before you created your account
• remember which ads and events you've already seen, so new ones can be marked as new
• note that you've used the site today, so your visit is counted once
• show the opening animation once per visit, and keep your place on each page as you move around during a visit
• remember that you joined the mailing list, or for 30 days that you closed its sign-up, and when your visit began, so the sign-up appears after a few seconds

We do not use advertising trackers or third-party analytics. Activity counts are kept in our own database.

8. How long we keep it

• Active accounts: for as long as your account is open.
• Closed accounts: your profile is hidden as soon as you ask to close your account. We delete your personal information about 30 days after your account is closed, except what we must keep by law.
• Activity records: individual view records, the days you used the site, and how often your profile appeared in searches are deleted after 13 months. View totals are kept.
• Mailing list: until you unsubscribe. After that we keep your email address with a record of your consent and when you unsubscribed, so we don't email you again by mistake. Sign-ups that are never confirmed are deleted after 7 days.
• Payment and tax records: kept as long as the law requires (generally six years in Canada).
• Reports and safety records: kept as long as needed to protect members.

9. Your choices and rights

You can:

• Edit or unpublish your profile at any time
• Request to close your account from Settings. We process requests within 7 days.
• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong
• Withdraw consent to optional uses, such as notification emails or the mailing list

To make a request, email candicereignconnect@gmail.com. We respond within 45 days, as Alberta law requires. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner of Alberta.

10. Age

Reign Connect is for people 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have, we delete the account.

11. Security

We protect your information with encrypted connections, protected passwords, private photo storage and database rules that limit who can see each record. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the Alberta Privacy Commissioner as the law requires.

12. Changes

If we make important changes, we will email you or post a notice on the site before they take effect.

13. Contact

Candice Thompson
Reign Connect Entertainment Inc.
2902 Doverville Cres, Calgary AB
candicereignconnect@gmail.com

Read our Terms of Service